At HP, we embrace the principles of the circular economy by prioritizing sustainable material choices, circular design, and the repair, recovery, and reuse of our products. From the design stage to the product’s final usable life, this approach reduces the need for new resources and ensures that our products remain in circulation longer, all in support of our goals. We offer a range of services focused on repairing, recovering, reusing, and recycling our products to extend their life at their highest value possible to reduce end-of-use impacts. We build our products to last, including repairability and upgradeability.

HP’s personal systems include commercial and consumer desktop and notebook personal computers, workstations, and displays. We design these systems with durability in mind and test them against the MIL-STD-810,¹ a US Department of Defense standard for testing the reliability and durability of military equipment. These steps ensure the longevity of our personal systems and reduce the chance that these products will need frequent replacement. In 2024, HP published the third-party test results of our Business PCs against MIL-STD-810, in which every system passed.² 

During the design phase, HP completes a Serviceability Scorecard for PCs and Displays to determine how easy the product is to repair. New designs are scored across six categories, including fastener reusability, customer serviceability and replaceability, ease of disassembly, tool and screw requirements, service qualification, and skills needed to perform a service. This scoring informs circular design decisions through improvements like using non-soldered components and enabling battery replacement.

Our printing solutions cover equipment and supplies for home, office, large-format, and 3D printing, as well as commercial and industrial presses. Through modular design, we increase upgradeability³ and enable many of our printers to be disassembled easily for repair or recycling.

HP designs our industrial digital printing presses for longevity, and for individual components to be replaced and upgraded to improve performance and functionality over time. We also design these systems to be easily upgraded, repaired, and refurbished. HP’s Indigo Certified Pre-Owned program was created to extend the life of our commercial presses, keeping them out of landfills while providing high-quality systems at lower price points. In 2024, 12% of all industrial presses delivered were certified pre-owned through this program.

HP is committed to continuing service support, upgrades, and the sale of pre-owned systems and refurbished spare parts. In 2024, HP found that 96% of PageWide presses are still in use, with 93% of those in operation for over a decade.⁴ Among many improvements, the introduction of High Definition Nozzle Architecture and HP Brilliant Inks led to a 60% increase in PageWide mono printing speed and extended the life of this product line. HP resold nine pre-owned PageWide presses in 2024.

Our technical white paper on testing the ruggedness and reliability of HP Business PCs is available at http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-0823ENW.pdf.

For more information, please see the Empower Customer Sustainability section of the 2024 HP Sustainable Impact Report at www.hp.com/go/report.

¹ Not all PC and Displays pass MIL STD 810.

² https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-0823ENW.

³ Upgradeability in electronics refers to the ability to replace or add new hardware, software, or firmware to improve a device's performance or bring it up to date.

⁴ Based on HP internal data collected in 2024 through connected presses reporting data.