Yes. HP products are often highly rated for durability and repairability. We offer services related to optimization, maintenance and renewal that extend product life, capture more value from natural resources, and reduce environmental impact.
We provide free service documentation for most products, supplemented with service options and warranties, including through HP Care Pack Central. The HP Customer Self Repair web page provides tutorials and instructions, and the HP Parts Store sells PC and printer parts. HP Renew Services helps customers securely recover and repurpose or recycle end-of-use devices.
We test the quality and durability of our Pro and Elite notebooks, Pro and Elite desktops and All-in-Ones, and select workstations and mobile thin clients using the rigorous MILSTD- 810G standard.
Many of HP’s home and office printers adhere to relevant eco-label standards for extending product life and conserving materials, including EPEAT® specifications based on IEEE standard 1680.2 as well as Blue Angel environmental criteria. Through modular design, we increase upgradeability and enable many of our printers to be easily disassembled for repair or recycling. Spare parts are available until at least three years after a printer has ceased production.1
HP digital presses are major capital investments for our customers and are designed for upgradeability, repair and refurbishment. Through firmware updates and component upgrades, HP Indigo presses used by customers are kept up to date. The HP Indigo Certified Pre-Owned program enables us to keep products in use for longer, reducing waste while allowing customers to access HP Indigo products at a lower price point. In 2021, we provided 100 pre-owned presses to customers through the program. Due to continual upgrades of components and technologies such as printheads, electronics, software, and inks, customers who invested in a PageWide T200 press in 2010 now experience more than twice the speed, with even greater print quality and media versatility.
Our technical white paper on testing the ruggedness and reliability of HP Business PCs is available at http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-0823ENW.pdf.
1 Or as otherwise required by law.