Yes. HP products are rated highly for durability and repairability. We offer services related to optimization, maintenance, and renewal that extend product life, capture more value from natural resources, and reduce environmental impact.
We provide free service documentation for most products, supplemented with service options and warranties, including through HP Care Pack Central. The HP Customer Self Repair Services Media Library provides tutorials and instructions, and the HP Parts Store sells PC and printer parts. HP Recover and Renew Services helps customers securely recover and repurpose or recycle end-of-use devices.
We test the quality and durability of our Pro and Elite notebooks, Pro and Elite desktops, and all-in-ones, and select workstations and thin clients using the rigorous MILSTD- 810G standard.
Many of HP’s home and office printers adhere to relevant eco-label standards for extending product life and conserving materials, including EPEAT® specifications based on IEEE standard 1680.2 as well as Blue Angel environmental criteria.
Through the modular design, we increase upgradeability and enable many of our printers to be easily disassembled for repair or recycling. Customers can exchange parts and have access to a range of repair options. Our printers conform with design requirements to increase the reusability of components and assemblies. Spare parts are available until at least five years after a printer has ceased production.
HP Indigo and PageWide digital presses are major capital investments for our customers and are designed for upgradeability, repair, and refurbishment. Through firmware updates and component upgrades, HP Indigo presses used by customers are kept up to date. Due to continuous upgrades of components and technologies such as printheads, electronics, software, and inks, customers who invested in a PageWide T200 press in 2010 now experience more than twice the speed, with the even greater print quality and media versatility.
3D printing facilitates on-demand manufacturing of spare parts, with the potential to transform the parts supply chain and support extended product use. Using HP Multi Jet Fusion technology, we are ramping up spare parts production in our own business. This enables us to provide spare parts to customers all over the world at low volumes and low cost, extending the life of HP products.
Our technical white paper on testing the ruggedness and reliability of HP Business PCs is available at http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-0823ENW.pdf
1 Or as otherwise required by law.