HP is committed to reducing the resources required to make and use our products. Beyond design, this includes offering robust repair, reuse, and recycling programs, including the HP Planet Partners Program.

Please keep in mind that HP is only able to recycle HP and Samsung original print cartridges. Our recycling processes have been designed for empty original HP and Samsung print cartridges and are not equipped to handle other manufactured cartridges.

Generally, for printing supplies we offer "Drop off" and "Mail in"* options (availability depending on location):

• Drop off at one of our partner's authorized retailer collection sites
• Individual return solutions (postage-paid envelopes and labels) for low-volume business customers and consumers
• Bulk returns solution (box collection services) that is targeted to business customers (those customers that use lots of cartridges and can recycle them efficiently using this service)

For further information and to participate in the Planet Partners Program, start at http://www.hp.com/recycle. Then, you can select your country from the drop-down menu and check if the HP ink and toner cartridges, and Samsung toner cartridges option is available.

*For using the "Mail in" option, first check inside the original cartridge box. You should have received a free return postage label with your purchase in case this return option is available for your product in your country. HP provides a free recycling label in the box for new A4 Original HP toner cartridges. HP does not provide a label in the box for new A3 Original HP toner cartridges. 

US or Canada specifics can be found in the following solution: We lost the pre-paid label for returning our HP supplies. Where do we send them? / How do we order or print a return label? (U.S. specific)

For more information on the possible ways to contact HP in EMEA (Europe, Middle East and Africa), please refer to the attached Customer Support brochure and the "HP_PPP_Support_Process" and the details below (provided by Tiago Fernandes):

We have implemented a new customer support method with our supplier to handle issues and escalations related to the HP Planet Partners Program more efficiently. If you have not received the packaging information/pickup, the attached document provides guidelines for opening a ticket. This will generate a response directly from our supplier within 24 hours.

Please send the email to the designated recipient and copy both myself and Veronique from the EMEA Supplies Takeback Ops team.
The two email addresses listed in the file are the ones currently active and agreed with the service provider Tech Protect to handle partner and customer-level escalations raised through our internal HP stakeholders.

It was agreed, that, Once we receive such cases, we will, considering the Client's request, use one of the provided contacts, we will let them know of the inquiry and will archive the ticket on our end and the respective Team would continue the communication with the Client.