General

Does HP export e-waste to developing countries?
All products returned to HP for recycling are processed in the region where they are collected where ever possible. We take extreme care to ensure that our ...
Wed, 21 Feb, 2018 at 12:50 AM
Can you provide information on your recycling program? In particular, about the cost of the investment required to implement this program and the company's estimate of the pay-back period on the investment.
The investment data on our Recycling Programs is confidential information and is not publicly available. For further information on our Planet Partners ...
Wed, 21 Feb, 2018 at 12:52 AM
Does HP Standard meet the STeP criteria?
Please note that HP Standard meets most of the STeP criteria. Below is a summary of the items that were identified as either not met or only partially meet ...
Wed, 21 Feb, 2018 at 1:04 AM
Compliance with § 52 German Law on Circular Economy and/or Waste Law
Germany specific. Please see German translation.
Thu, 5 Apr, 2018 at 3:07 PM
Is HP recycling available worldwide?
Programs are available in the U.S., Canada, most of Europe, and some Asia Pacific and Latin America countries. See the list on the Product Recycling page. We...
Fri, 16 Mar, 2018 at 9:42 PM
How do I return LaserJet toner and inkjet cartridges?
Check inside the cartridge boxes for return materials. If you don't have return materials, go to Product Recycling and select your country under Recycle...
Fri, 16 Mar, 2018 at 9:57 PM
What types of computer equipment does HP take back?
HP's computer product take-back service accepts any HP or non-HP brands of personal/office computer equipment or peripherals. This includes printers, s...
Fri, 16 Mar, 2018 at 10:07 PM
Are there any inkjet or LaserJet products that HP doesn't accept?
The HP recycling program does not accept print cartridges from manufacturers other than HP. We also do not accept cartridges that have been refilled or rema...
Fri, 16 Mar, 2018 at 10:15 PM
Can I return non-HP Inkjet cartridges?
No. HP's unique recycling process is very sensitive to material contamination and we cannot take back and recycle cartridges from other manufacturers.
Fri, 16 Mar, 2018 at 10:16 PM
Does HP offer a product take-back service?
Yes. HP has extensive recycling programs for printer supplies and computer hardware. We accept any HP or non-HP brands of personal/office computer equipme...
Fri, 16 Mar, 2018 at 10:23 PM