Yes. Our specialist reuse and recycling vendors are required to follow environmentally responsible processing techniques and comply fully with relevant regulations. In general, vendors must also attain third-party certification (R2, e-Stewards, or WEEELABEX). If a vendor is not certified, HP audits them directly. We also commission third-party audits to monitor vendor conformance with our high standards and ensure that returned items are processed appropriately. We contract with Environmental Resources Management (ERM) to audit our vendors for conformance with the following policies and vendor standards:

Audits assess vendors’ environmental, health, and safety practices and performance and ensure that there is no “leakage” of materials to facilities outside our approved vendor network. Vendors with identified non-conformances must submit corrective action plans within 30 days and address those items within 90 days. In extreme cases, we will cease business with vendors that lack sufficient transparency or are unwilling to make the changes we require.

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