Keeping our products in use for as long as possible is critical to enabling a low-carbon circular economy. HP offers a wide range of reliable and flexible solutions to extend the life of our devices.

It can be challenging for today’s IT teams to oversee device maintenance and support needs for a workforce that only makes occasional trips to the office. Plus, traditional, reactive diagnosis and remediation of device issues can lead to costly employee downtime and frustration. Many organizations are turning to trusted technology partners like HP, which has a robust portfolio of support solutions to supplement and expedite device maintenance, as well as help extend the life of their PCs.

HP Support Services offer reliable support wherever, whenever employees need it.

• Flexible—Help prevent productivity disruptions and enable IT to do more with reliable device support that keeps your people and PCs running at peak performance, wherever work happens
• On your terms—Go beyond a standard device warranty with enhanced capabilities and predictive insights that can streamline support requests¹ to maximize employee and IT productivity and reduce the burden of device maintenance on IT²
• Frictionless experience—Reduce frustration for employees and IT with the PC industry’s first remote diagnosis and remediation³ for issues typically requiring physical intervention⁴
• Stretch your tech investment—Keep existing devices running optimally and get more time to plan your next refresh with Post-Warranty Support. ^5,6

For more information, please see the 2025 HP Support Services leaflet at https://h20195.www2.hp.com/v2/GetPDF.aspx/4AA8-3467ENW.pdf

¹ HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

² The updated Hardware Support services portfolio is available for select HP commercial PCs ( desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.

³ Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control, and reimaging control as of 9/24/2024.

⁴ Out-of-band diagnostics and remediation is available in North America (which includes the US and Canada), and the EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Premium Support or HP Premium+ Support. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. Check with your HP authorized sales rep for availability

⁵ Post-Warranty Services may be purchased to extend protection on already-owned devices.

⁶ Service package features may vary by geographic location. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Defective Media Retention and Travel Support must be purchased within 30 days of the device purchase.