Yes. We design our products to be highly durable and easy to repair, and we extend the life of our personal systems through refurbishment programs. This benefits customers while capturing more value from natural resources and reducing environmental footprint. We test the quality and durability of our Pro and Elite business notebooks, Elite business desktops and all-in-ones, and select thin clients using the rigorous MIL-STD-810G standard.


We provide free service documentation for most products, supplemented with service options and warranties, including through HP Care Pack Central. The HP Customer Self Repair Services Media Library provides tutorials and instructions, and the HP Parts Store sells PC and printer parts.


Yes. We design our products to be highly durable and easy to repair, and we extend the life of our personal systems through refurbishment programs. This benefits customers while capturing more value from natural resources and reducing environmental footprint. We test the quality and durability of our Pro and Elite business notebooks, Elite business desktops and all-in-ones, and select thin clients using the rigorous MIL-STD-810G standard.

Several HP products have received high scores from the iFixit product repair site, including the following:

  • In 2018, we launched the HP Elite x2 1013 G3, an EPEAT® Gold tablet with an iFixit repairability rating of 9 out of 10.
  • In early 2018, the EliteBook 800 G5 Business Notebook series received a 10 out of 10 iFixit repairability score.


Following our HP EliteOne 1000 G1 in 2017—our most serviceable AiO(1)—our HP EliteOne 1000 G2 Base Desktop PC is our first desktop with an upgradeable PC base and display. This enables customers to upgrade and reconfigure flexibly by keeping their display from the G1 series.


For more on how we help customers make our products last longer, see the Products and solutions section of our Sustainable Impact Report: www.hp.com/go/report.


Based on all-in-ones with self-serviceable hard drive, M.2 storage, webcam, and the ability to remove and service the display and PC individually as of September 1, 2017.